being an empowered patientChronic Conditions

Being an Empowered Patient: Getting the Most Out of Your Appointments

Have you ever left one of your health appointments disappointed with your visit? Maybe you had just spoken to a health care professional, but instead of feeling like all of your concerns were addressed, you found yourself with even more questions? In this article, I will present some practical ways in which you can prepare for any encounter you might have with the health care system—whether it is a routine doctor’s visit or an unexpected trip to the ER—so you can make the most out of your interactions with your health care professionals. In short, these tips will show you how to be an empowered patient

What is an Empowered Patient?

people woman sitting technology

Even though many are aware of the importance of communicating with their doctor or health care professional, it is frequently a challenge. Sometimes, due to their rushed nature, the visit itself can lead to frustration and discouragement. Perhaps your doctor said something that you didn’t understand, but you did not feel comfortable asking for clarification. Perhaps you went to a doctor with several concerns, but they were not addressed during the visit. Or perhaps you just didn’t feel comfortable enough around your doctor to bring up certain personal matters. Whatever the reason, I am going to help turn this around by helping you become an empowered patient. What does this mean? To be an empowered patient means that 1) you know what you want out of your visits, 2) you are prepared for your visits, and 3) you know what actions to take to get the most out of them.

How to be an Empowered Patient

Tip #1 – Carry a list of your medications with you

clear plastic container and medicine capsule

Even in this age of electronic medical records, few things are more valuable than when someone is able to provide an accurate list of all medications, vitamins, and supplements that they currently take. If you haven’t yet, take the time to write down all your medications, including the name of the medication, how much and how often you take it, and what it is for. Then put it in your wallet. If you have a smartphone app that does the same thing, use that. The next time a health care provider asks you, “What medications do you take?” show them your list. This will help streamline the intake process, leaving more time to address issues important to you. It will also be invaluable if you encounter a medical emergency one day.

Tip #2 – Write down your questions as you think of them before each appointment

woman s hand using a pen noting on notepad

Given the time constraint of doctor’s visits and their rushed nature, it is easy to forget what you wanted to ask and just go along with your physician’s agenda. By having a physical list in front of you, not only will you feel more empowered as a patient to actually ask them, but your physician will see that you have questions and allocate time for them. You can either use a notepad, journal, or a printable premade log like this one.

Tip #3 – Anticipate what you will be asked and prepare your story

being empowered patient

Whether you are going to the doctor for chest pain or flu symptoms, it is useful to reflect upon your situation and to mentally prepare what you want to say. By preparing, you become more aware of your own condition, and this helps you to become an empowered patient. By anticipating what you are going to be asked about, you will not be caught off guard and will be able to provide all the important information as accurately as possible, which will help you get the best care possible. The following are questions to consider as you prepare to see the doctor.

Questions to Ask Yourself as You Wait to See a Doctor

  • When did the symptoms start?
  • Where is it located?
  • How long does it last?
  • What makes it better or worse?
  • Have I had similar symptoms before, and is it getting worse or better over time?
  • Have I recently changed medications, diet, or exercise regimen?
  • What concerns me the most about my symptoms that I want the doctor to know?

Tip #4 – Consider asking these questions

Often, doctors will present new information about a diagnosis or treatment plan and then ask, “Do you have any questions?” While this is a perfect time to get your concerns addressed, sometimes it can be difficult to think of questions on the spot. The following questions are designed to be a starting point to help elicit useful information and can be applicable to most situations.

Useful Questions to Ask During an Appointment

Questions to ask about a diagnosis:

  • What caused my health problem?
  • What is the future outlook (prognosis)?
  • What can I do to prevent or manage it?

Questions to ask about medical tests or procedures:

  • How will the results affect my treatment?
  • What will happen if we do not do the test?
  • How can I prepare for it, and what will it be like?
  • How and when will I get the results?

Questions to ask about a treatment plan:

  • What symptoms or side effects should I look for, and what should I do if they occur?
  • Are there any other options, and what are the advantages and disadvantages of each?
  • What will happen if I have no treatment?

 Tip #5 – Always be honest with your physician

If the treatment plan being discussed sounds confusing or makes you hesitate, always say something before you leave. Never feel afraid to tell your health care provider that you would prefer an alternative treatment or to simply say, “I know I’m not going to take that medication, because ___[your reason]___.” By being empowered to speak up, you will be doing the best thing for your health, as he or she can then work with you to find the best solution that you both feel comfortable with.


*The information presented in “How to Be an Empowered Patient” can be found in Being Empowered for a Healthy Heart: A personal guide to taking control of your health while living with chronic conditions, by Phoebe Chi, MD, MPH.

Phoebe Chi, MD
Phoebe Chi, MD

A physician-educator and managing editor of PhoebeMD: Health + Inspiration, Dr. Chi aims to inspire, inform, and empower the reader community. She is the author of Being Empowered for a Healthy Heart: A personal guide to taking control of your health while living with chronic conditions, a poetry-infused health guide, and founder of Pendants for a Cause, a nonprofit organization with the purpose of raising funds to fight illness, provide care, and bring awareness to medically vulnerable populations around the world.

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40 replies »

  1. From a social worker: If you’re not feeling good or there is something wrong, do not respond to the doctor when she/he asks you, “How are you?” with, “I’m fine.”

  2. Your tip #2 is so important! I often get to the doctors office and either forget what I am taking or forget to ask for a refill! Very insightful post. As patients, we often forget that we are not the only ones and that you see many people daily. Thanks!

  3. This would make a good booklet for patients. Andrew’s comment shows it can help the doctor as well as the patient. Thankyou for your like on my site. It has been a tough year but things are getting back on line. My regards to Samantha.

  4. so great that you share for health and you are worry for this, im like you and i pay attention to other health too

  5. The best doctor experience I’ve had was after my prostate cancer diagnosis. Went to the appointment with the radiation oncologist with a long list of questions. After he finished reviewing the biopsy and suggesting a treatment plan he asked if I had questions and I brought out my list. After asking a couple he said, “May I see the list?” He then proceeded to marking up the pathology report where my question was answered and wrote down other answers on the papers I had with me because, “It will difficult for you to remember this all later, so let me write them down. And here’s the URL to my webpage, and here’s the article that discusses this, and this.” It was great. After a week of thinking and going over his notes, I was ready to make a treatment decision.

    • That is awesome, Andrew! I wish everyone would have that kind of experience. You definitely did your part in being proactive, and the physician no doubt appreciated it. Thanks for sharing. 🙂

  6. I thi k my GP is amused when I describe some symptoms as “weird” but strangely he seems to understand. Specialist appointment t,ents? I’m ready to ban my own mother! As she answers the questions as if I’m not a 45 year old competantt woman! Did you hear me? BAN my MOTHER! Cheers,H

  7. Reblogged this on Gdicm and commented:
    Yes Phoebe, this is good advice. Lack of proper communication causes a lot of false chatter on buses, trains, street corners, homes, cafes which could be prevented using your advice.

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